Shipping & returns

Delivery (UK)

• Estimate: Usually 3–5 working days (UK)
• Standard shipping: £3.99 · free on orders over £50.00
• We ship to the address you enter at checkout

Changing or cancelling

Contact us as soon as possible at hello@northline.mnlabs.uk. If the order has not been fulfilled we will try to cancel and refund.

Returns (UK consumers)

If you are a UK consumer buying online you generally have 14 days after receiving goods to change your mind (Consumer Contracts Regulations), subject to exceptions (e.g. sealed hygiene items once opened, personalised goods). Return postage may be your responsibility unless the item is faulty.

Faulty or not-as-described goods: contact us and we will arrange a repair, replacement or refund as required by law.

How to return

1. Email hello@northline.mnlabs.uk with your order number and reason
2. We confirm the return and where to send the parcel
3. Once we receive the item we process your refund

NorthLine · United Kingdom